The Definitive Guide to Buying Legal Services - KEY PERFORMANCE INDICATORS & HEAT MAPS FOR LEGAL SERVICES

Dear Members and Friends,

Join us for this special session: Co-author Caroline O'Grady (Coote O'Grady) will bring to life her chapter on best practices for “Key Performance Indicators and Heat Maps.”

It is best practice to regularly assess the performance of law firms and other legal services providers using Key Performance Indicators (KPIs) and heat maps. But what exactly does that look like in practice and how can you practically use this information to drive change? During this session our hosts will walk us through a live case study showing the application of KPIs within the litigation world.

Since co-founding Coote O’Grady, Caroline has worked to build a bespoke services package specific to the European market, while still servicing global clients in all areas of legal spend. She is a qualified Solicitor in England and Wales and practiced professional negligence litigation before moving to law firm and legal spend management.

Get your copy of The Definitive Guide to Buying Legal Services.